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Panther Knowledge Base

CPaaS and Self-Hosted: Why is my Panther update failing?

Issue

When trying to update my CPaas or Self-Hosted Panther instance, the following error occurs: 

Upgrading Panther role to 1.xx.0 failed with error:
Error: error waiting for CloudFormation Stack update: failed to update CloudFormation stack (UPDATEROLLBACKCOMPLETE)

Resolution

To resolve this issue:

  1. Please ensure that the CloudFormation stack being upgraded is 
    panther-deployment-role

Cause

This issue occurs when the user accidentally attempts to update another stack, such as:

panther-cloud-account-ingestion

instead of 

panther-deployment-role

However, if this is not the case, please contact the Support team!

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