I haven't received the invitation email for my Panther account

Issue

When adding a new user to your Panther Console, the user never receives the invitation email.

Resolution

To troubleshoot this issue:

• Check your spam folder. The email is sent from no-reply@verificationemail.com.
  • If the email you are adding already exists in Panther, try creating the user with an email username suffix: user+suffix@example.com

If the invitation email does not appear in your spam folder, and you are on a legacy Self-Hosted or CPaaS account deployment, verify the following:

• Has the deployment finished successfully? The CloudFormation stack(s) should be CREATE_COMPLETE.

• From the CloudFormation web console, double-check the FirstUserEmail parameter in your stack to verify whether you mistyped the email address.

• Check the Panther CloudWatch dashboards for any errors and/or

  search the /aws/lambda/panther-cfn-custom-resources for error messages to help identify the root cause of the issue.

Cause

This most often occurs if the email goes to your spam folder.