When adding a new user to your Panther Console, the user never receives the invitation email.
To troubleshoot this issue:
- Check your spam folder. The email is sent from email@example.com.
- If the email you are adding already exists in Panther, try creating the user with an email username suffix: firstname.lastname@example.org
If the invitation email does not appear in your spam folder, and you are on a legacy Self-Hosted or CPaaS account deployment, verify the following:
Has the deployment finished successfully? The CloudFormation stack(s) should be
From the CloudFormation web console, double-check the
FirstUserEmailparameter in your stack to verify whether you mistyped the email address.
Check the Panther CloudWatch dashboards for any errors and/or
/aws/lambda/panther-cfn-custom-resourcesfor error messages to help identify the root cause of the issue.
This most often occurs if the email goes to your spam folder.