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Syncing alert comments from the Panther Console to a Slack thread via Slackbot

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QUESTION

When a Panther alert notifies the Slackbot alert destination, a thread is created in Slack and the comments in that thread are synced back to the alert's Activity in the Panther Console. It seems like comments made in an alert in the Panther UI, and the ones needed to resolve a ticket in Panther, are not being posted in Slack. Is this expected behavior?

ANSWER

Yes, this is expected behavior for now. In today's alerts, Panther automatically syncs comments from the Slackbot to Panther, not from the Panther Console to the Slackbot thread.

However, adding this bi-directional comment sync is something our engineering team plans to add in the future. If you have questions about this or would like to let us know you want this feature, please contact Panther support.