When adding a new user to your Panther Console, the user never receives the invitation email.
To troubleshoot this issue:
Check your spam folder. The email is sent from [email protected].
If the email you are adding already exists in Panther, try creating the user with an email username suffix: [email protected]
If the invitation email does not appear in your spam folder, and you are on a Cloud Connected (formerly CPaaS) or legacy Self-Hosted account deployment, verify the following:
Verify that the CloudFormation stack(s) is CREATE_COMPLETE.
From the CloudFormation web console, double-check the FirstUserEmail parameter in your stack to verify whether you mistyped the email address.
Check the Panther CloudWatch dashboards for any errors.
Search the /aws/lambda/panther-cfn-custom-resources for error messages to help identify the root cause of the issue.
This most often occurs if the email goes to your spam folder.