I have data in Panther that I need to alter or delete, due to:
Data being sensitive/improperly censored
A bug which has lead to inaccurate/corrupted log data
Changes to log data are not possible from within the Panther product, but you can request data deletion or alteration by submitting a support ticket. Be aware that:
We will need you to identify which data needs deleting or editing, either in the form of a SQL query (preferred) or a list of p_row_id values.
Panther staff will need to perform identity verification steps to ensure compliance with our data safety policies.
We will need signoff from two or more people on your team with at least 1 in a supervisory position.
Once the above conditions have been satisfied, the process is typically completed within 24 hours. For urgent matters, please indicate that you require a faster resolution in your support ticket so we can better prioritize our resources!
You can read here for more information on how Panther employees access your Snowflake data:đŸ“„ Can Panther employees access my organization's data and Panther Console?