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Panther Knowledge Base

How do I resolve "Unable to forward request to underlying services" in the Panther Console?

Issue

When using the Panther Console, I see the error message "We can't display this content right now. Unable to forward request to the underlying services. Please try again." 

Resolution

Refresh the page and try again. If the error message persists beyond 5 minutes, please contact Panther support. 

Cause

This error message has several causes. In some cases, it can occur briefly when Panther upgrades your active instance to the latest version.