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Panther Knowledge Base

Why do Panther API requests keeps blocking me from resetting my Salesforce security token?

Issue

When I reset my Salesforce password, Panther API login requests lock my Salesforce account out before I finish resetting my Salesforce security token.

Resolution

To resolve this issue, you can unlock your user on Salesforce through an admin account.

Cause

Panther is automatically re-trying every minute to establish a new login connection on the Salesforce account, sending one API request each minute.

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