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Panther Knowledge Base

Why are 1Password ItemUsage logs missing in Panther?

QUESTION

For 1Password logs of type OnePassword.ItemUsage we are missing a lot of ItemUsage logs in Panther. Could this be a result of 1Passwords rate-limiting?

ANSWER

The ItemUsage logs return information about items in shared vaults that have been modified, accessed, or used. If the actions are private events that are not accessible through a shared vault, then these events are not included in the ItemUsage logs.

Could this be a result of 1Passwords rate-limiting?

The 1Password rate-limiting should have no effect on logs other than potentially increasing the latency. If the API call limit has been reached, Panther will wait until the limitations are lifted in order to proceed.