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Panther Knowledge Base

How do I resolve a "401 unauthorized" error when onboarding Atlassian logs to Panther?


When trying to onboard my Atlassian log source to Panther, the following error occurs:

Source did not pass configuration check because Atlassian API error (401) - Bad credentials, unauthorized access, failed with message: {"code":401,"message":"Unauthorized"}


To troubleshoot this issue:

  • Check that the API key is associated with at least site-admin permissions.
  • Double check that the Organization ID and API Key was input correctly.
  • Verify that your API key is not being used for any other applications.


This issue typically occurs if you input the Organization ID or API Key incorrectly.