Skip to main content
Panther Knowledge Base

How do I resolve a "401 unauthorized" error when onboarding Atlassian logs to Panther?

  1. Last updated
  2. Save as PDF

Issue

When trying to onboard my Atlassian log source to Panther, the following error occurs:

Source did not pass configuration check because Atlassian API error (401) - Bad credentials, unauthorized access, failed with message: {"code":401,"message":"Unauthorized"}

Resolution

To troubleshoot this issue:

  • Check that the API key is associated with at least site-admin permissions.
  • Double check that the Organization ID and API Key was input correctly.
  • Verify that your API key is not being used for any other applications.

Cause

This issue typically occurs if you input the Organization ID or API Key incorrectly.