Skip to main content
Panther Knowledge Base

How can I troubleshoot missing Okta logs when searching in Panther?

  1. Last updated
  2. Save as PDF

Issue

When trying to find user.authentication.auth_via_mfa okta events using Panther Search, they do not appear. When I query select * from okta_systemlog where eventType = "user.authentication.auth_via_mfa" and p_occurs_since(7d) in Panther Data Explorer, the following error occurs:

Your query did not return any results

However, the events can be found in the Okta admin console. How can I troubleshoot this?

Resolution

To troubleshoot this issue:

  • Try querying panther_rule_matches instead of panther_logs.
    • For example, replace okta_systemlog in your Data Explorer query with panther_rule_matches.public.okta_systemlog. Some databases, especially the panther_rule_matches database, can be easily confused with the logs database when querying.
  • Check to see if event filtering is enabled in your log source. If it is, verify that it is not filtering out the events you are looking for.
  • Check to see if any events are returned if you perform a Panther search beyond the date/time parameters you have set.
  • Try creating a new Okta integration and see if it still fails to capture these events.

If the issue still persists, please contact your Support team and include answers to the following questions:

  • Is this the first time you have been unable to query this particular event or have you been able to query them before?
  • When was the most recent time you received this event in your Panther Console?

Cause

This issue can occur when querying the wrong database. Using Fully Qualified Table Names (FQTNs) wherever possible can help eliminate ambiguity around which database to use and prevent accidentally querying the wrong database.