Guide to Troubleshooting Jira Alert Destinations in Panther
QUESTION
How do I troubleshoot issues with my Jira Alert Destinations in Panther?
ANSWER
Jira has many configuration options, which, if improperly set up, can result in errors while trying to create Jira issues.
Specify an issue type (400 Bad Request)
This error means that your Jira instance does not recognize the Issue Type you provided.
In Jira, navigate to the "Issue types" admin panel. Ensure the Issue Type you've provided in Panther exists for the project you are targeting. If the Issue Type does exist in Jira, ensure that the Issue Type name exactly matches the name in the list of Issue Types in Panther.
The issue type selected is invalid (400 Bad Request)
This error means that your Jira instance does not recognize the Issue Type you provided in Panther for the Project Key you are targeting. In order for the Issue Type to be valid in Jira, the Issue Type must be available in the Issue Type Scheme associated with the Project Key you are targeting.
In Jira, navigate to the "Issue type schemes" admin panel. Update the Issue Type Scheme associated with the targeted Project Key to include the Issue Type you are using with Panther.
Other problems
Generally, if you are unable to manually create an issue in your Jira instance with the options you have configured in Panther, the destination will fail. Try creating an issue with the settings you've configured manually and refer to the Jira documentation if you are unable to do so.